Scope
This policy applies to paid licenses, implementation fees, subscriptions, and professional services purchased from TechCulture AI. Free demos, trials, and unpaid evaluations are not eligible for refunds.
Subscriptions and licenses
Unless a written order form states otherwise, subscription fees are billed in advance and are non-refundable for the prepaid period once access is provisioned. You may cancel renewal before the next billing cycle; access continues until the end of the paid term.
Implementation and custom work
Custom development, integration, and implementation fees are generally non-refundable once work has started, except where we fail to deliver agreed milestones due to reasons solely attributable to us. Milestone-based contracts follow the payment schedule in the statement of work.
Eligible refunds
We may issue a partial or full refund at our discretion if a product is unavailable as described, a duplicate charge occurred, or a written agreement expressly provides a refund window. Approved refunds are processed to the original payment method within a reasonable time.
How to request
Email info@techculture.ai with your invoice or order reference, purchase date, and reason for the request. We will review and respond within a reasonable business period.
Contact
TECHCULTURE TECHNOLOGIES PRIVATE LIMITED. Email: info@techculture.ai. Phone: +91 9810785215. Corporate: 1212 12th Floor, Kailash Building, 26 KG Marg, Connaught Place, New Delhi – 110001..
Questions about this policy?
Reach our team at info@techculture.ai — we typically respond within one business day.